Frequently Asked Questions

Many of our customers have specific questions about our professional maid services. Here are just a few of the frequently asked questions we hear at Cleaning Company.

General Questions

Call us and give us the location, then we will come and inspect the job and give a free quote.
We give a quote for the full job, it does not matter how long it takes.
It depend on your requirement, if you do not want us to come and check before cleaning we will not come, we suggest best method is that we inspect your house.
Yes our quote includes all cleaning supplies including all the chemicals.
It has never happened to us. If you are unhappy with our work while it is going on we can stop.

Scheduling Questions

It depend on our work

It’s completely up to you. If you’re not going to be home or not, we can negotiate and arrange this

After a job we will raise a invoice, you can pay cash/ bank transfer. This also depend how do you want to pay

Cleaning Questions

Here’s a listing of what gets cleaned in every room of your house during a standard cleaning. You can also request extra items via your customer dashboard.

Cleaning supplies aren’t included by default. This ensures your cleaner uses the products you like and there isn’t any cross-contamination from house to house.

However, if you don’t have supplies, we can bring them for an additional charge of $10 per visit ($15 for move-in/out cleanings). You can opt-in to this option from your customer dashboard.Also, you can click here to see a list of items to have on hand. Please note: we always use your vacuum and mop/bucket so please be sure to have those items on-hand.

We offer a range of services from weekly cleaning to one-time cleaning to move-in and move-out cleaning. You can see the different services by visiting the front page and clicking on the “Services” button halfway down the page.

Only one cleaner is sent to your home. If you’re on a recurring schedule, we’ll do our best to match you with the same person going forward.

Absolutely. The cleaners go through a screening process that includes a police background check, reference checks and in-person interviews. We also require significant experience in residential house cleaning to work with us.